Hiring candidates for Call Center/Front Desk

Solin sky eye care is looking to hire a candidates for Call center / Frontdesk Executive for Multiple locations, refer details to submit jobs application.

Job Title: Call Center/Front Desk

Reports to: Front Desk Supervisor / Call Center Supervisor

Job Overview:
The Front Desk associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior and provide general office support with a variety of clerical activities and related tasks within the Front Desk.

Essential responsibilities include but are not limited to:

  • Route calls to appropriate resource
  • Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Enter new patient information into system
  • Obtain and verify patient demographics.
  • Update existing patient information
  • Scan documents into the patients’ electronic chart.
  • Scheduling appointments.
  • Verify insurance benefits and copayments.
  • Identify and escalate priority issues
  • Patient check-in and check-out.
  • Collect copayments and other patient balances.
  • Help with mail distribution and proper flow of correspondence.
  • Willing to learn new skills as required by the needs of the practice.
  • Master all new skills within 6 months of their introduction.
  • Be available to work Monday through Friday and at least one Saturday a month from 7:30 am until closing hours (approximately 8 hours) and be willing to travel to all satellite offices as needed.
  • Assist with other assigned tasks as directed by the Medical Directors and Management.


  • Data Entry and Typing Skills
  • Active Listening Skills
  • Problem Solving
  • Verbal, written, organizational and interpersonal communication skills
  • Customer service orientation
  • Attention to detail
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Be a team player and maintain a professional and positive attitude.
  • Maintain professional appearance (scrubs required) and adhere to the Dress Code as outlined in the Employee Handbook.
  • Maintain confidentiality of sensitive information as it relates to patients and staff members of the practice.
  • Bilingual (Spanish) is preferred for this opening
  • Ophthalmology Experience Preferred

Benefits include: Paid vacation/holidays, health insurance, Dental insurance, 401K/Profit Sharing Plan.

Job Type: Full-time
Pay: $15.00 – $17.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule: Monday to Friday and Weekends

COVID-19 considerations: Initial interview may be virtual, 2nd interviews will be in person. We provide hand sanitizer, air purifiers, masks and shields for our employees.

Education: High school or equivalent (Preferred)

Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)

Work Location: Multiple locations

Typical start time: 7AM

Typical end time: 5PM

Financial Duties:

  • Submitting insurance claims
  • Processing payments
  • Purchasing office supplies

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Detail-oriented — would rather focus on the details of work than the bigger picture

To apply : visit https://www.solinskyeyecare.com/

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