Fragrance Ambassador – San Francisco (Bloomingdales)

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Position : Fragrance Ambassador

Reference Code:  44320

Location : San Francisco, CA, US

Job Type : Permanent  – Full Time

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. https://www.youtube-nocookie.com/embed/EfiJfstUxf0?rel=0&autoplay=1    

JOB TITLE: Fragrance Ambassador – Cartier Parfums

(Bloomingdales San Francisco)

OVERVIEW: The Cartier Parfums Business Manager is responsible for overseeing the daily operations of the Cartier Parfums shop including supervision of the Fragrance Ambassador team and achieving/exceeding sales objectives and implementing and maintaining the brand’s promotional and merchandising strategies and image.

KEY RESPONSIBILITIES:

SALES

  • Responsible to support the Cartier Parfums Shop to achieve/exceed Cartier Fragrance sales objectives on a consistent basis, every month, remaining true to Cartier Parfums core values and mission.
  • Maintain and manage the Fragrance Ambassador team by recruiting and hiring alongside the Account Executive.
  • Complete the requirements of daily operations by creating an effective and budget-conscious Fragrance Ambassador team schedule.
  • Monitor and replenish stock and sales tools needed to optimize productivity in the shop daily.
  • Maintain the Fragrance Ambassador team results through coaching, counseling, and training.
  • Create a memorable luxury shopping experience for clients both in-store and through client outreach.
  • Foster a culture of building relationships and personal client interaction.
  • Cultivate relationships with new and potential clients to build the Cartier client database.
  • Maximize animation and sales during Retailer’s corporate sales events and promotions.
  • Take an omni approach to identify merchandise across all channels, using store’s technology, facilitate ordering, and serve their client’s needs. (i.e., DTC, Option 7)
  • Prioritize and promote the exclusive High Perfumery collection to achieve the company’s 50%+ penetration to the overall Cartier Parfums collection.

COMMUNICATION/ TECHNOLOGY

  • Keep in-store teams/ management constantly informed and motivated on brand goals, launches, promotions, events, and any other pertinent information
  • Partner with in-store team to follow up and communicate with clients utilizing retailer’s clienteling tools, digital tools, and social media, delivering omni-channel, next level customer service.
  • Build relationships with store management to negotiate premium visibility and coordinate and execute events and animation.
  • Weekly touchbase with Account Executive to establish priorities and goals.

POS EXPERIENCE/ EVENTS

  • Develop strong relationships with clients, meet the needs of customers and recruit new clients. (Greet, Listen, Develop, Thank)
  • Coordinate, set up, and execute events and animation adhering to Cartier Parfums guidelines.
  • Assist Account Executive with executing mega events (i.e., Master Class, Trunk Shows).
  • Manage and maintain holiday timeframe outposts

MERCHANDISING

  • Monitor stock levels and communicate inventory issues/concerns to Account Executive.
  • Follow merchandising guidelines and keep counters and event set up clean and organized at all times.
  • Manage and maintain testers, GWPs, and samples and visual elements provided by Cartier Parfums sales team and use them according to Cartier’s strategy.
  • Monitor and communicate that all visual elements and furnishings within the shop are in excellent condition and up to date.   

TRAINING

  • Be knowledgeable on Cartier products, history, and the competitive environment, attend Cartier organized trainings (Zoom or in-store) and self-educate via Cartier training app – Retail University.
  • On-going training of in store staff (individually, department stay & plays, morning meetings) on new and existing products and brand values.

POLICIES & PROCEDURES

  • Comply with all Retailer’s store policies and procedures.
  • Communicate professionally and support an elevated gossip free environment for customers, retailer employees, and colleagues.
  • Adhere to Cartier dress code guidelines.
  • Must communicate with Account Executive by phone, text, email, during normal business hours.
  • Communicate to both B2b Staffing and Account Executive when unable to work assigned schedule due to illness or other.
  • Clock in/out and complete sales reporting on B2B Time Reporting APP.

TECHNOLOGY

  • Basic knowledge of technology required.

Must be able to download and access company approved technology methods including B2B Time Reporting APP, Cartier Training APP, IPad, Zoom for business related conferences/training and Microsoft Teams.

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